AI has rapidly evolved and entered the mainstream in recent months. But moving from possibility to reality can be daunting. This guide provides step-by-step instructions for teams looking to get started building with AI in a practical use case. Applying AI to repetitive, manual tasks helps teams save time and focus on high value activities.

At Retool, we use AI in customer support to help agents quickly answer common questions that are available in our docs or community forums with an AI-powered search bot. In building this tool we learned a lot about how to productively leverage AI as well as some learnings along the way. Here we'll share with you how you can build your own search bot whether you want to use in support or other functions.

This guide covers:

• How to identify potential applications to begin implementing AI
• A tutorial for building from the ground up
• Results and lessons learned when building with AI

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